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Lobby Ambassador/IMAX Theater Usher

The Maryland Science Center is proud to be home to the St. John Properties IMAX Theater.  This five-story, 38 surround-sound speaker theater plays a mix of both 2D and 3D IMAX films.  Volunteers are needed to ensure guests have the best IMAX experience possible.

Duties as Usher:

  • Collect tickets
  • Assist guests as they enter and exit theater
  • Seat groups
  • Observe audiences during shows
  • Clean and maintain theater in between films

Help Maryland Science Center guests have the best visit possible.  Lobby Ambassadors provide visitors with a warm welcome and are on hand to collect ticket stubs and answer questions.  This is a great role for volunteers who are at ease interacting with the public and have excellent customer service skills.

Duties as Lobby Ambassador:

  • Welcome guests, hand out map guides, and provide general information in front harbor lobby
  • Collect tickets as guests enter the museum and ensure guests are wearing the day’s colored wristband
  • Act as “quasi-security” for the front harbor lobby to ensure visitor safety and satisfaction
  • Roam exhibit floors, answer questions, and ensure guests are having a safe and pleasant museum experience
  • Refer complaints in a courteous manner to the Manager of the Day

Required Skills:

  • Excellent communication and customer service skills; at ease with people
  • Dependability
  • Ability to exhibit great patience with school-aged children and their adult chaperones

Physical Requirements:

  • Ability to stand and walk for extended periods of time
  • Ability to use stairs both inside the theater and on museum floor
  • Comfortable working in low lighting (Usher work)


Provided by Guest Services


Four-hour shifts are available Tuesday-Sunday. Occasional evening shifts may be available.

Urgent weekday help is needed as the school year starts!