Today’s Hours

    Volunteer

    IT Assistant

    Assists in general IT support for offices, ticket desk & exhibits when needed. Troubleshooting computer (desktop/laptop/tablet) hardware/software, printer, networking, & phone problems. Carrying out projects as assigned. May work at times as help desk, answering calls and e-mails regarding computer, phone, printer & network issues or requests.

    Duties:

    • Configuring hardware and software
    • Setting up peripherals such as printers
    • Repairing & installing equipment
    • Providing support for end-users
    • Assist in various IT tasks and interdepartmental projects

    Required Skills:

    • Ability to troubleshoot common hardware/software issues
    • Ability to follow instructions and work autonomously, but also able to recognize limitations and communicate need for assistance or further explanation
    • Ability to quickly gain new skills and knowledge when faced with new challenges
    • Willingness to research
    • Proficient in Microsoft Windows domain environment & Office Products
    • Attention to detail
    • Ask questions and get information in order to diagnose computer problems and discern what level of support is needed when a problem is presented
    • Work as part of a team in stressful situations; maintain composure (and sense of humor) in the face of heavy workload and constant interruptions.
    • Excellent verbal and written communication skills

    Training:

    Experience and/or formal training in (Windows, Mac, MS Office, AD, DNS, Networking, Computer hardware & software basics) is a plus

    Schedule:

    Monday-Friday, 9 AM-5 PM. Days & number of hours are flexible, based on volunteer’s availability.

    Minimum Commitment: One to two 4-hour shifts per week (there is flexibility)