Employment Opportunities
IT Helpdesk Full Time
Duties
This position supports the helpdesk by providing phone and ticket system support. Additional responsibilities include account creations and mailbox setup for new users. It provides immediate interaction for the user’s problem. If the issues cannot be resolved in 30 minutes they are to pass the problem to more senior staff members on the team. The team will also handle password resets and user account creation within Active Directory.
Experience
Working with end-users resolving technical issues.
Qualifications
Bachelor’s degree or equivalent in the IT field. 3 years of related IT support experience can be accepted in lieu of a degree. Exchange and Office experience. Extensive experience with Microsoft Windows XP and Active Directory tools. Strong interpersonal skills. Microsoft Certified Technology specialist, preferred. Experience working with Blackbaud application systems, preferred
How to Apply
You can download a Adobe Acrobat PDF file of our Application for Employment Form, and print it at home to fill out. Or stop by our Key Highway entrance for an application.
For consideration, please submit letter and resume stating salary requirements to:
IT Helpdesk
Maryland Science Center
601 Light Street
Baltimore MD 21230
Or fax it to 410-545-5974, Attn: Human Resources.